# Support contacts

You will find all official communication channels with the Bitronix team and helpful access to information.

### 🆘 Technical Support

For questions related to the platform's operation, you can contact:

* **Main support channel on Telegram**: @bitronixteam
* **Hours of operation**: round-the-clock, 24/7
* **Average response time**: up to 30 minutes during working hours (CET)
* **Please specify in your inquiry**: your user ID (can be found in your profile), and detailed description of the issue if necessary.

### 🤖 Official Bitronix Resources

**For Launch and Management:** [@BitronixAppBot](https://t.me/BitronixAppBot/Bitronix?startapp=ref-448298051)

**Web site:**

* Russian version: <https://bitronix.inc/ru>
* English version: <https://bitronix.inc/en>

**Social networks and channels:**

* Twitter/X: [x.com/bitronixappbot](https://x.com/bitronixappbot)
* Telegram channel (news and announcements): [t.me/bitronixapp](https://t.me/bitronixapp)
* Telegram community (discussions): [t.me/](https://t.me/BitronixCommunityChat)bitronix\_comminity

### 📄 Official Documentation and Verification

**EU License:**

* Czech Business Register: [Проверить лицензию](https://or.justice.cz/ias/ui/rejstrik-firma.vysledky?subjektId=1259349\&typ=PLATNY)

**Performance Verification:**

* All strategies are verified on the independent TradeLink platform:
  * JUGG: [tradelink.pro/portfolio/30f90532-251e-4eb2-94b7-0125c308c247](https://tradelink.pro/portfolio/30f90532-251e-4eb2-94b7-0125c308c247)
  * LINX: [tradelink.pro/portfolio/199cf325-36bd-454a-95d6-b675d9b0e2fd](https://tradelink.pro/portfolio/199cf325-36bd-454a-95d6-b675d9b0e2fd)
  * VORTEX: [tradelink.pro/portfolio/Odeedb84-019e-4332-ba8e-b728f3992bc0](https://tradelink.pro/portfolio/Odeedb84-019e-4332-ba8e-b728f3992bc0)
  * SPARK: [tradelink.pro/portfolio/78a6f707-eb3b-47ed-96ee-d0e7de21f4ee](https://tradelink.pro/portfolio/78a6f707-eb3b-47ed-96ee-d0e7de21f4ee)

### ⚠️ Important Notes

**Только официальные каналы:** Мы не используем другие мессенджеры или социальные&#x20;

* **Official Channels Only:** We do not use other messengers or social networks for support.
* **Security:** Never share your passwords, seed phrases, or private keys. Support staff will never ask for this information.
* **Information Verification:** All official links are published only in our Telegram channel and on our website.
* **Fraud Warning:** Beware of fake accounts and groups impersonating Bitronix.

### 📋 How to Contact Support Effectively?

To get help as quickly as possible:

1. **Clearly describe the problem.**
2. **Provide your User ID** (found in your profile).
3. **Attach screenshots** if necessary.
4. **Describe the steps** that led to the problem.

***

**Always here to help you!**\
The Bitronix team guarantees prompt support at all stages of using the platform.

*The Bitronix Guidebook is your complete guide to the platform. Regularly updated!*
